Customer Journey
Our Friendship Concept is embedded across the entire customer journey, adding value at each step. Living in our Friendly Homes and neighbourhoods should outshine other housing alternatives, and our customers shall experience that we listen and translate communications into action on the ground. All interactions with our personnel should be pleasant – smiles are contagious.
Heimstaden’s value-added services now span everything from food deliveries, carpools, cleaning services, bike fixing, urban gardening groups, installing beehives, social gatherings like BBQs, cooking and football to interiors inspiration and exclusive promotions with selected suppliers. Happy customers getting value for money stay longer and contribute to Friendly neighbourhoods.